from51.48CAD/ h
how to deal with challenging clients and how to self improve
Most people think about customer service as something that happens when people reach out to a business with a problem. That’s really only half the story, though.
Customer service isn’t just what happens when a customer calls or emails you. For example, it also happens when:
People are shopping for a solution and they find your business. Customer service is happening, even though that person isn’t even a customer yet.
People are on your knowledge base, answering their own questions. That’s customer service, too.
Customer service isn’t just what happens when a customer calls or emails you. For example, it also happens when:
People are shopping for a solution and they find your business. Customer service is happening, even though that person isn’t even a customer yet.
People are on your knowledge base, answering their own questions. That’s customer service, too.
Extra information
bring good mood :)Location
Online via webcam
General info
Age: | Infants (0-3 years old) Preschool children (4-6 years old) Children (7-12 years old) Teenagers (13-17 years old) Adults (18-64 years old) Seniors (65+ years old) |
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Student level: | Beginner Intermediate |
Duration: | 30 minutes 60 minutes |
The class is taught in: | English, Spanish |
About Me
Easy going, very positive, great sense of humor type of person.I worked on a cruise ship for a very long time in customer services and advanced quickly so I know all there is about what kind of clients are there and what to expect and how not to take it personally, anyone can do it with the proper guidance.
Alo is very important to be self-aware and how to be happy just the way you are :)
Education
The Higher Education Technical School of Professional Studies-Bachelor degree in web designhigh school "Svetozar Miletic" Novi Sad- diploma in the tourism-tourist guide
Experience / Qualifications
Worked for more than six years in tourism and customer services. Positions such as Night manager, customer services representative, front desk supervisor, hotel controller.a certificate about self-empowering
Ask a question
Send a message explaining your needs and Jovana will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"
Ex. "Hi, when are you available to meet for a lesson?"
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from C$51.48Online via webcam
100% Satisfaction Guarantee
Good-fit Instructor Guarantee
If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.
Online reputation
- Instructor since February 2021
- Google connected
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from C$51.48Online via webcam
Good-fit Instructor Guarantee
If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.
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