Applied AI for Tourism and Hospitality: Practical Workflows

From 28 C$ /h

Hotels, travel agencies and tour operators run on communication — enquiries, bookings, itineraries, reviews, and guests writing in several languages. Most of that work is repetitive. Much of it is exactly where AI genuinely helps, and most businesses are using it badly or not at all.

I spent twelve years in the travel industry, working with international bookings, ticketing and airline systems. I've spent the last two years building LLM tooling and training AI models. This class sits between those two things: how to apply AI to the daily work of a tourism or hospitality business.

You'll learn how to draft and answer guest enquiries faster without sounding like a machine. How to handle reviews — the straightforward ones and the difficult ones. How to produce itineraries, property descriptions and marketing copy from your own material. How to work across languages without hiring a translator for every message. And how to build repeatable workflows, so a task you do fifty times becomes a task you set up once.

This isn't about replacing your staff with a chatbot. It's about removing the repetitive work so your people can spend their time on guests.

By the end, you'll have a set of workflows built around your own business, not a list of tools you've heard of.

Extra information

Bring a laptop and an AI assistant you can log into — the free tier of any major one is enough. Bring one real task from your business that you'd like to speed up: a standard enquiry, a review you keep meaning to answer, a description that needs rewriting. We'll work on that instead of a made-up example.

Location

Online from Vietnam

About Me

I've been teaching English online for ten years, and I still enjoy the moment a student says something correctly that they couldn't say a month ago. That's what keeps me in this work.

What it's like to learn with me. My lessons are built around speaking, not listening to me explain grammar. I'd rather you talk for most of the hour and make mistakes than sit quietly and get everything right. I correct as we go, and I explain why something sounds wrong — not just that it does. That's the difference between memorising a rule and actually owning it.

Everything is prepared in advance and tailored to you. No generic worksheets handed to everyone. After each session you get written feedback: what we covered, what to review, and what's next. I teach this way partly because I learned English to C2 myself as a Serbian speaker — I know exactly which structures trip people up, and I can explain the reasoning rather than only marking the error.

Who I work best with. Adults who need English for their work — managers, engineers, developers, people preparing for interviews, presentations or negotiations. Also students who feel stuck at the same level and want to move past it. And complete beginners, if you're willing to speak from the first lesson rather than waiting until you feel ready.

What I bring beyond English. I spent 25 years in industry — logistics, SAP, manufacturing — and I now work in applied AI, building LLM tooling and training models. So if you work in tech, engineering or operations, I already speak your vocabulary. I also spent fifteen years in travel and aviation, including as cabin crew with JAT Airways and twelve years in a travel agency.

I also teach people how to apply AI in their own work — practical workflows rather than theory. If that's what you're after, ask.

Tell me what you need and I'll build the lessons around it.

Education

BA, English Language and Literature — University of Novi Sad, Faculty of Philosophy, Serbia · 1996–2000 240 ECTS credits · average grade 8.60 · graduation thesis: "The Brontë Sisters", grade 10

BSc, Information Engineering — University of Novi Sad, Faculty of Technical Sciences (FTN) · 2001

Experience / Qualifications

10 years teaching English online (2016 – present) Currently at Engoo (formerly Bibo Global Opportunity). Previously at Learnlight, 2021–2026, teaching corporate business English — negotiations, presentations and written correspondence.

TEFL 120-hour certificate — passed with Distinction · Certificate No. TR1560135145, verifiable

Languages: English C2 (full professional) · Serbian native · German B2 · Spanish A2

Industry background: 25 years in enterprise operations (SAP, logistics, manufacturing), plus current work in applied AI — LLM tooling and AI model training

micro1 AI Interview Certification — outstanding performance, August 2026

Amadeus & Galileo (GDS) superuser — 12 years in air travel agency operations

Age

Children (7-12 years old)

Teenagers (13-17 years old)

Adults (18-64 years old)

Seniors (65+ years old)

Student level

Beginner

Intermediate

Advanced

Duration

30 minutes

45 minutes

60 minutes

90 minutes

The class is taught in

English

Skills

Business skills

Computer science

Traveling

Availability of a typical week

(GMT -04:00)

New York

Online via webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

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My teaching approach is centered around real-life situations, with a strong focus on speaking and oral expression. I use a modern, engaging, and student-friendly method that encourages communication from day one.

I truly believe that learning a language is not just about memorizing rules—it's about living it, using it, and enjoying the journey.

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Here are some key words that will be covered in my classes:
Scenario analysis, Year, Rounding, Today, Bdnb, Bdnbval, Bdsum, Search, Column, Copy/paste in values, Copy/paste with transposition, Consolidation, Date, Datedif, Determat, Dollar, Right, Righterg, Equiv, Esterror, Estna, Frequency, Filter (simple and advanced), Format of cells, Left, Large.Value, Printing of documents, Index, Indirect, Inversemat, Day, Weekday, Line, Matrix, Max, Maxa, Max.Si, Min , Mina, Mina.If, Formatting of cells and ranges, Month, Average, Average.If, Nb, Nb.If, Nbval, Naming of cells and ranges, No, Small.value, Product, Productmat, Protection of cells, Lookup (Lookup), Lookupv (VLookup), Lookuph (HLookup), If (If), If.Not.Disp, If.Conditions, Iferror, Sum, Sumproduct, Sum.If, Sum.If.Set, Substitute , Pivot tables, Sorting, Cell locking

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My lessons are fully personalised, combining grammar, vocabulary, real-life communication, and cultural insights to ensure measurable progress and lasting confidence in Spanish. I work with learners of all ages—from children and teenagers to adults—adapting lessons to your interests, learning style, and objectives.

📚 Methodology

Dynamic and engaging 1:1 lessons or small groups (ask about rates)

Real-life scenarios to practise natural communication

Grammar, vocabulary, and pronunciation integrated into practical use

Continuous feedback and materials provided

🌍 Areas of Focus

DELE exam preparation (A1–C2)

Conversational Spanish for travel, work, or relocation

Business and academic Spanish

Cultural understanding and real-life communication

💡 Ongoing Professional Development
I constantly update my teaching methods with the latest trends in language education and online learning technology, bringing innovative and effective strategies into every lesson.

My mission is to help you gain fluency, confidence, and a deeper connection to Spanish-speaking cultures. Whether you want to pass an exam, advance in your career, or speak confidently while travelling, I will design a personalised plan to make it happen.

Let’s start your Spanish journey today!

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Python is the most in-demand programming language in the world right now — and one of the easiest to learn with the right guidance.
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What we can cover depending on your goals:

Python fundamentals: variables, loops, functions, data structures
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- MATLAB and R available for engineering/science students

Why learn with me?
I'm not a student teaching on the side — I'm a professional engineer who uses Python daily for data analysis, modeling, and automation. I know exactly which concepts matter in the real world and which ones you can skip for now.
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In this course, we learn by playing. And by thinking.
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✓ Discover how systems work: Banks, loans, digital money, and financial security
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Why this is different:
Most kids think "money is complicated." This class shows them that money is a tool, not a mystery, not something to fear.
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What they take home:
A personal budgeting system they actually understand. Answers to questions they've been asking. And the mindset: money is a means, not an end.

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For curious kids who ask questions about money.

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🎓 About me
- PhD in linguistics applied to language teaching
- Master's degree in International Education and Bilingualism.
- Graduated in East Asian Studies (specializing in Korea).
- Korean language and literature studies at Seoul University.
- Official language teaching qualification.
- Korean family, which allows me to teach you the language along with the real culture and natural expressions.
- More than 2 years living in Korea (university exchange and intensive TOPIK 3–5 language program).

👩‍🏫 Teaching experience
- Language teacher with international experience.
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- Clear, communicative methodology adapted to your pace.

📚 My classes
✔ Customized according to your objectives (TOPIK, conversation, travel, culture, leisure).
✔ Simple and structured explanations
✔ Material included.
✔ Friendly and motivating environment.
✔ Continuous monitoring and feedback.

💻 Modality
Online or in-person classes.

⭐ Ideal for you if you want:

Start from scratch without stress.
Improve your speaking and real comprehension.
Prepare for TOPIKE I
Understanding Korean culture in addition to the language.

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✅ Cybersecurity: Ethical hacking, data protection, network security
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🔹 Cambridge A-Levels & O-Levels Computer Science – Preparing students for advanced computing concepts, problem-solving, and algorithm development.
🔹 Cambridge Checkpoint ICT – Building foundational skills in digital technology and computer applications.

Professional Impact:
📌 Mentored students to achieve top grades in Cambridge ICT & Computer Science exams.
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Conversing with AI (ChatGPT, Claude, Gemini):

Ask him to write an administrative email or a complex letter.

Summarize a long newspaper article or document.

Plan a travel itinerary or find recipe ideas with what's left in the fridge.

AI for creativity and memory:

Generate images to illustrate a birthday card (Midjourney, DALL-E).

Using AI to restore or colorize old family photos.

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The expert's role: Learning to tell AI "Act like a travel guide" or "Act like an expert gardener".

4: Precautions and Critical Thinking (The Survival Guide)
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Privacy protection:

Never give sensitive data (social security number, passwords, bank details) to an AI.

Knowing that everything we write to the AI is potentially used to train it.

Spotting "Deepfakes":

How to recognize a doctored image or video (details on the hands, strange reflections, slightly metallic voice).

Verify the information: the golden rule of cross-referencing sources.

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Copyright: Who owns an image created by AI?

The environmental impact: The water and energy consumption of AI servers.

The future: Will AI replace us or assist us?

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