Dispatching, negotiating and Customer Service operations

From 96 C$ /h

Transport Request Management: Receive, process, and assign client transport requests, ensuring they are carried out promptly and efficiently.
Driver Coordination: Allocate drivers to various assignments based on client requirements and driver availability.
Client Communication: How to sell your service, price negotiation, giving offers according to the period, maintain clear and accurate communication with clients to confirm bookings, provide service information, and address specific requests or issues.
Trip Monitoring: Monitor and oversee trips in real-time to ensure timely service and respond to any potential delays or last-minute changes.
Complaint Handling: Handle client complaints in a professional and proactive manner, seeking appropriate solutions and ensuring client satisfaction.
Administrative Support: Perform administrative tasks such as data entry, record-keeping, and report preparation as required by the company.

What will you learn ?

Organizational Skills: Ability to multitask, maintain a high level of accuracy, and meet deadlines.
Communication Skills: Excellent verbal and written communication skills in French and English to effectively communicate with clients and drivers.
Customer-Oriented: Ability to understand and respond to client needs while maintaining a high level of service and satisfaction.
Computer Proficiency: Knowledge of reservation management software and online communication tools to ensure effective coordination.

Location

Use Ctrl + wheel to zoom!

At student's location :

Around Brussels, Belgium

About Me

An energetic and ambitious individual with a keen eye for new opportunities. Proficient in a variety of domains including graphics and editing, with expertise in tools such as MS Office (365) and Adobe CC (Illustrator, Photoshop, InDesign). Skilled in negotiating with clients, adept at multitasking, and possessing strong management capabilities. Known for consistently finding effective solutions and employing successful sales techniques.

Education

Achieved success as a competition winner in Graphics during high school final exams, followed by a venture into programming. Possesses strong drawing abilities and a knack for quick learning.

Pursued Computer Science studies at ULB.
Attended courses in Infographics at Francisco Ferrer.
Held various student jobs including sales, stewardship, and security roles.

Experience / Qualifications

I am proficient in creating captivating and impactful visuals, adept at adjusting clarity, color, and tone, and proficient in employing image manipulation effects to enhance graphic design projects. Equipped with expertise in utilizing the most powerful image editing software for web, desktop, and mobile platforms, catering to both novice and professional photographers, designers, and artists.

Additionally, possess comprehensive knowledge and proficiency in Microsoft Office suite, utilizing applications such as Microsoft Word for document creation and Microsoft PowerPoint for presentation development, among others, to meet diverse office-related needs effectively.

Furthermore, experienced and motivated Dispatcher with a strong background in logistics and proficient in managing vehicle dispatching operations effectively. Demonstrated ability in multitasking, facilitating communication with transportation professionals, and collaborating with clients to ensure prompt dispatch and delivery. Skilled in daily communication, presentation, and negotiation with clients.

Age

Teenagers (13-17 years old)

Adults (18-64 years old)

Student level

Beginner

Intermediate

Advanced

Duration

60 minutes

90 minutes

120 minutes

The class is taught in

English

French

Hindi

Skills

Negotiation

Strategic planning

Communication skills

Availability of a typical week

(GMT -04:00)

New York

At student's home

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Adobe CC(Graphic Designing, Flyers, Poster...) Microsoft Office(Word, Excel, Powerpoint...)

76 C$ /h

*Classes can be in French/English/Hindi.*

Capture attention with beautiful, high-impact visuals. Adjust clarity, color and tone and create image manipulation effects or perfect your graphic design work. Take your pictures to the next level with the most powerful image editing software for web, desktop, and mobile. Whether you're a novice or pro photographer, designer or artist, you'll have the tools to take all your projects to the next level.

Microsoft Office is a collection of office-related applications. Each application serves a unique purpose and offers a specific service to its users. For example, Microsoft Word is used to create documents. Microsoft PowerPoint is used to create presentations.

Jenny

4.75

(4)

Personalised, efficient and quality courses

I adapt my classes and my method to the student level.
And my method depends on what you need: you want to practice your oral German? Let's talk! Want to improve your writing? I can help you. Want to understand German grammar? I can explain it to you and do some exercises.

I am 34 years old, I come from Germany, I am very good listening with a great critical and constructive spirit. Knowledge-hungry, ambitious and creative.

Camille

4.75

(4)

In order to enrich his emotional skills, it will be a question of making your emotion the ally of your professional efficiency and / or your personal harmony. Emotions punctuate your life, they intervene in a more or less conscious way and have a considerable influence on your well-being and your performance at work.

How to recognize them, decipher them and make them your allies? How to face the emotions of others, anticipate their reaction and keep a step back? How to better manage unforeseen situations and tensions?

These workshops allow you to learn to listen and tame emotions to improve your personal / professional relationships and strengthen your efficiency at work.

The objectives are clear, with always practical applications:
- Discover your own emotional process to understand the role and impact of emotions
- Analyze its operations and implement personal strategies to channel them
- Develop your emotional awareness to be in touch with your values
- Strengthen one's balance / harmony, self-confidence as well as the best discovery & mastery of one's own resources / skills / potential as well as new tools
- Overcome your fears and blockages to be able to move forward and serenely.
- Reduce psychological (stress, anxiety, concentration ...) & psycho-somatic manifestations
- Optimization of the emotional process & the concept of emotional intelligence
- Make your sensitivity & possible hypersensitivity a strength

Indeed, the sensitive & hypersensitive represent a small part of the population and are able to perceive what others do not feel, which is hidden but try to conform to what is expected of them and of them. '' be able to live in community. After a suitable accompaniment, a hypersensitive can learn to tame his innate capacities and to create harmony in his own existence.

What happens during a session ?

After having defined together one or more global objectives based on your initial problem, each session takes place in two stages.

1) Browse, analyze & dissect together the reflections, thoughts and notes taken during the week and related to your emotions: actions taken based on the suggestions of the previous week; thoughts; feelings: what worked or not / corresponded or not to your expectations. It is also an opportunity to get to know you better in order to better define / define / identify and then solve together the challenges / emotional blockages of the moment.

2) Based on the conclusions of the first part, a proposal of two to three sub-issues of the day to be dealt with during the session (sub-issues built from your initial issue): to answer them, for each of them 'between them, a series of ten to fifteen pragmatic reflections / actions will be proposed to you. Three possible answers:
- "I have already tried this solution but it does not suit me" or "I do not really believe it": we go to the next suggestion
- “Never tried” or “why not”, “I'll think about it”: we set ourselves the goal of trying as soon as the opportunity arises, by the next session

Concretely, a session = a reflection but above all A SESSION = SOLUTIONS / proposals / concrete suggestions to put into practice for the following session in order to overcome its blockages.

According to the defined objective, it is a question of identifying & resolving the impact of emotions and their bad channeling not only on his communication but especially on his daily life.

Note that during the videoconference session, all the notes are transcribed in the chat so that you can access them at any time when you wish.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions.

✓ Languages: French/English.

✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

CONTACT / PROGRAM
✓ A la carte program: evaluated and adapted to each need.

THE THERAPIST - COACH
From a Grande Ecole post-preparatory class in France & Ivy League University in the United States, our teacher is specialized in Europe and North America, and has worked for more than 17 years in the field, in renowned international public and private establishments, intervening in forums and conferences.

Cami

4.75

(4)

✓ Improvisation is the art of composing within the framework of a role play, without being overplayed so as not to lose credibility, by taking pleasure and appearing convinced (because communication does not consist, for example, of having confidence, but of appearing confident). It helps with a wide range of skills (imagination, emotional faculties, physical expressiveness, vocal projection, clarity of speech, interpretation, improvisation, observation, emulation, stage combat...) to make public speaking, communication , theatricalization enhanced by the stage space and the play of the actor - improviser, during speeches or presentations for example.

✓ Your inventiveness, singularity, commitment and signature being at the center of this training, it is about giving you the techniques to improvise, create, stage, while showing confidence and conviction to your interlocutors, in the private sphere or of the professional.

✓ So how can you also confront your shyness or lack of (relative) self-confidence by surpassing yourself by moving forward?
➤ Express yourself with your body, your emotions, your ideas to mobilize your abilities and your creative energy
➤ Explore your path to personal expression in complete freedom and security by overcoming your fears of expressing yourself in public
➤ Activate flexibility of mind, particularly by practicing active listening
➤ Develop your creativity and imagination while overcoming your shyness, developing your speaking, listening and responding skills
➤ Anchor lasting resources such as letting go, leaving one's comfort zone thanks to a caring framework and personalized modules/exercises

For example (but the sessions/modules cover other aspects), to improve your skills during oral interventions in public (debates, media, speeches, 1 to 1, etc.), better manage your personal communication/ professional & the resulting conflicts, master negotiation techniques (...): your objectives in terms of communication may be diverse and the objective of these sessions is precisely to support you to better achieve them. So, how can we send a clear message, be impactful, create a difference and make an impact?

➤ Whether your objective is personal or professional, speaking is a predominantly physical activity, relying on a body, a voice, a breath, a rhythm (diction), an emotion and above all techniques, tools, a method, a know-how, reflecting the speaker's involvement in his speech where the art of improvisation is essential.

➤ On the telephone, in a meeting, in front of a client, his family (...), relevant and successful speaking must always be effective and efficient, with clear, simple and impactful messages, creating a balance between the message received and message sent. Coherence between form and content. The important thing in communication is not the confidence we have in ourselves, but the appearance of confidence we exude. It’s also not about being structured or coherent but simply about appearing to be so. And to do this, there are targeted tools.

➤ So, how do you listen and be listened to, convince/persuade and be impactful, challenge and leave an impression, enhance your content, address your audience relevantly and optimize the quality & clarity of the exchange/message? It is precisely a question of going through, applying and deploying practical and effective techniques of oral presentation, simple intervention or 'one to one' exchange, aiming to challenge one's audience or interlocutor, taking care of both the content and the form. , all in a professional or personal setting. Here again, there is a range of precise verbal and non-verbal communication techniques which, once modernized and brought up to date, will be put to the service of your reality. Allowing you to move from fear to pleasure in front of the public.

➤ Thus, mastered, the practical method allows, through a set of simulations and scenarios based on your daily experience supporting pragmatic & concrete techniques, to improve self-confidence, self-assurance, ease by overcoming discomfort and controlling his emotion in public. But also to work on your leadership & charisma, in a context where empathy and emotional intelligence are at the service of communication.

➤ So, in this context, after having precisely defined your objective & gone through the blockages encountered, here are some examples of themes covered through concrete techniques & a targeted methodology, in support of improvisation skills:
✓Practical tools to perfect your rhetoric/repartee
✓Decode and use the practical communication tools of great leaders
✓Fundamentals (practices) of eloquence but also of oratorical art (intonation, gaze, gestures, elocution, range, emotions, pronunciation, development of one's own style of charisma, etc.) to ensure consistency between content and the form
✓Fundamentals of Body Language to support and not interfere with the speech while being convinced & convincing.
✓ Highlighting their speech & promoting their speaking to arouse interest, by building on their strengths.
✓Creation of a coherence between the message emitted & the message received in order to improve its speech and in fact, its professional/personal relations.
✓Management of Q&A sessions & external reactions during an intervention or an oral exchange.
✓Practical tools to put your interlocutor at ease and appear friendly/interested.
✓To succeed in a negotiation/mediation.
✓On the one hand, learning to say 'no' simply in three steps AND on the other hand, getting people to say 'yes'.
✓To turn sentences into positive AND constructive.
✓To manage conflicts (eg 'assertive' communication techniques, eg CNV techniques - Non Violent Communication).
✓To put NLP (neuro-linguistic programming) at the service of communication.
✓To adopt effective, simple, fair and engaging language.
✓To use sentences, turns of phrase & expressions allowing to be precise, simple, effective & challenging.
✓To manage your personal & professional relationships with, for example, the preparation of your ratings.
✓Make your hypersensitivity a strength to tame your abilities.
✓Listening proactively and expressing / conveying ideas / message clearly.
✓Avoid letting your emotions show and propose a constructive solution to problems, while drawing on your own relational skills.
✓Be better equipped to recognize and immediately remedy situations that weaken their authority and affect their ability to communicate effectively.
✓Enhance their potential for expression and creativity (often underestimated until now) and 'apparent' sociability
✓Develop not necessarily self-confidence, but the 'appearance' of self-confidence, refine one's listening to respond adequately, open up to the resources of the imagination, free oneself from the rational to then structure one's speech.
✓Relate their communication objectives (project, institution, values, ideas, demands, etc.) to the form of their expression.
✓Learn and put into practice persuasive communication techniques and better understand the perception that others have of oneself. In order to improve his skills of 'self-presentation' and conveyed image.
✓Practical techniques to foster the engagement of the other party.
✓Strengthen the structure of its communication and develop a convincing argument in order to sell its ideas and projects.
✓ Optimizing internal and external relationships are professional fundamentals so that the structure of sessions, business dialogue and mastery of change communication are valuable.

(...)

➤ In short, improvisation, dramatization, public speaking skills are today essential transversal skills for asserting oneself, informing, negotiating and convincing. However, to master the keys to successful public communication, it is necessary to strengthen the impact of one's own speeches: by structuring one's interventions and taking into account the circumstances and expectations of the public; by making an impact through storytelling; integrating the psychological and emotional factors of effective oral communication; by integrating emotions into the preparation of the message and arguments; anticipating objections and delicate situations; by preparing and structuring an attractive and convincing presentation framework; by experimenting with the rules of improvisation; by adequately managing difficult situations (...).

➤ In short, each session combines techniques & practical exercises adapted to your everyday situations (filmed with your agreement in order to be reviewed, commented on, decoded together live, to have an external perspective and areas for improvement) , so that you will be able to apply them immediately, and from the first session.

THE TRAINER
➤ With training from Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher trainer has specialized and has worked for more than 15 years in the field, in Europe and North America, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and careful methodology as the watchwords.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions.

✓ Languages: French/English.

✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

Camille

4.75

(4)

➤ From NVC (Non-Violent Communication) through the pragmatic tools of empathy and emotional intelligence. From personal to professional. From theory to practice with simulations. It is about putting in place rational tools to defuse conflicts and enter your comfort / security zone. In particular, simple techniques which make it possible to improve intimate, personal and professional relationships, or even to resolve and manage violent situations in a harmonious, effective and lasting way.

➤ Indeed, the objective is to improve personal / professional communication & overcome any resulting conflicts. So how do you get a clear message across and make a difference?

➤ More precisely, the objectives are to:
0. Understand and identify the issues / risks then find a balance between empathy and conviction
1. Use interpersonal communication techniques resulting from mediation to defuse tensions and gain distance
2. Dissociate the relational and the nature of the disagreement - Overcome cognitive and psychological obstacles
3. Acquire the techniques of self-defense and mastery without hurting and being injured
4. Face and then defuse difficult behaviors (blackmail attempts, threats, destabilization) or even dangerous with a mediation strategy
5. Develop conflict management and negotiation skills, alternating attentive listening, active speaking and rationality in the face of the limited rationality of the angry individual.

➤ Whether your objective is personal or professional, defusing conflicts, negotiating and speaking relevant and successful must always be effective and efficient, with clear, simple and powerful messages, creating an adequacy between the message received and the message sent. Consistency between form and substance.

➤ So, how do you listen and be listened to, convince/persuade and be impactful, challenge and leave an impression, enhance your content, address your audience relevantly and optimize the quality & clarity of the exchange/message? It is precisely a question of going through, applying and deploying practical and effective techniques of oral presentation, simple intervention or 'one to one' exchange, aiming to challenge one's audience or interlocutor, taking care of both the content and the form. , all in a professional or personal setting. Here again, there is a range of precise verbal and non-verbal communication techniques which, once modernized and brought up to date, will be put to the service of your reality. Allowing you to move from fear to pleasure in front of your interlocutor or an audience.

➤ Thus, mastered, the practical method allows, through a set of simulations and scenarios based on your daily experience supporting pragmatic & concrete techniques, to improve self-confidence, self-assurance, ease by overcoming discomfort and controlling his emotion in public. But also to work on your leadership & charisma, in a context where empathy and emotional intelligence are at the service of communication.

➤ So, in this context, after having precisely defined your objective & gone through the blockages encountered, here are some examples of themes covered through concrete techniques & a targeted methodology:
✓Practical tools to perfect your rhetoric/repartee
✓Decode and use the practical communication tools of great leaders
✓Fundamentals (practices) of eloquence but also of public speaking (intonation, gaze, gestures, elocution, range, emotions, pronunciation, development of one's own style of charisma) to ensure consistency between substance & form
✓Fundamentals of Body Language to support and not interfere with the speech while being convinced & convincing.
✓ Highlighting their speech & promoting their speaking to arouse interest, by building on their strengths.
✓Creation of a coherence between the message emitted & the message received in order to improve its speech and in fact, its professional/personal relations.
✓Management of Q&A sessions & external reactions during an intervention or an oral exchange.
✓Practical tools to put your interlocutor at ease and appear friendly/interested.
✓To succeed in a negotiation/mediation.
✓On the one hand, learning to say 'no' simply in three steps AND on the other hand, getting people to say 'yes'.
✓To turn sentences into positive AND constructive.
✓To manage conflicts (eg 'assertive' communication techniques, eg CNV techniques - Non Violent Communication).
✓To put NLP (neuro-linguistic programming) at the service of communication.
✓To adopt effective, simple, fair and engaging language.
✓To use sentences, turns of phrase & expressions allowing to be precise, simple, effective & challenging.
✓To manage your personal & professional relationships with, for example, the preparation of your ratings.
✓Make your hypersensitivity a strength to tame your abilities.
✓Listening proactively and expressing / conveying ideas / message clearly.
✓ Avoid letting your emotions show through and propose a constructive solution to problems, while drawing on your own relational skills.
✓Be better equipped to recognize and immediately remedy situations that weaken their authority and affect their ability to communicate effectively.
✓Enhance their potential for expression and creativity (often underestimated until now) and 'apparent' sociability
✓Develop not necessarily self-confidence, but the 'appearance' of self-confidence, refine one's listening to respond adequately, open up to the resources of the imagination, free oneself from the rational to then structure one's speech.
✓Relate their communication objectives (project, institution, values, ideas, demands, etc.) to the form of their expression.
✓Learn and put into practice persuasive communication techniques and better understand the perception that others have of oneself. In order to improve his skills of 'self-presentation' and conveyed image.
✓Practical techniques to foster the engagement of the other party.
✓Strengthen the structure of its communication and develop a convincing argument in order to sell its ideas and projects.
(...)

➤ To master the keys to successful public communication, it is advisable to reinforce the impact of one's speeches: by structuring one's interventions and taking into account the circumstances and expectations of the public; by making an impression through storytelling; integrating the psychological and emotional factors of effective oral communication; integrating emotions in the preparation of the message and the arguments; anticipating objections and delicate situations; by preparing and structuring an attractive and convincing presentation framework; by experimenting with the rules of improvisation; by adequately managing difficult situations (...).

➤ In short, each session combines techniques & practice exercises adapted to your everyday situations (filmed with your agreement in order to be reviewed, commented on, decoded together live), so that you can put them into practice immediately, this from the 1st session.

THE TRAINER
➤ With training from Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher trainer has specialized and has worked for more than 16 years in the field, in Europe and North America, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and careful methodology as the watchwords.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Basel-Neuchâtel-Berne-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions.

✓ Languages: French/English.

✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

Germán

4.75

(4)

I am a Spanish teacher since 2018, I have taught in a private school in Turkey, and also I worked with Cervantes Institute in Istanbul, I am currently working with Cervantes Institute from Brussels. I have experience with all ages, lots of materials, and resources to share with you as a student. If you want to improve your Spanish language skills or take the DELE exam I can also help you since I am an examiner at all levels. My lessons are more about speaking we can have some grammar explanations but most of the time we will be speaking in order to improve what we are learning.

María

4.75

(4)

---
ENG

Hello everyone!
My name is Maria, a Venezuelan musician residing in Belgium. In the world of art, languages and cultures are a fundamental part of being able to understand each other and connect with each other in order to create something beautiful together, in my case music. Apart from being an artist, I like languages and learning them has become a passion for me, which is why I decided to take this passion to another level.

During my classes I want to help you learn my native language, which is Latin American Spanish, in a personalized and dynamic way.
The classes are separated by levels (A0-B2), where you will learn the grammar of the language but also vocabulary and expressions to use on a daily basis with other speakers of the language.
My idea is that each student learns the language at their own pace but understanding and daring to speak it from the first day. Support material (book, exercises, audios, etc) is always included.

Classes can be individual or in groups, both online and in person (Brussels, Belgium).
Classes will be given in English and Spanish.

Don't hesitate to contact me if you have any questions.
I hope to see you soon and start discovering and learning this beautiful language!

Greetings,
Maria.

---
ESP

¡Hola a todos!
Mi nombre es Maria, musico Venezolana residiendo en Bélgica. En el mundo del arte, los idiomas y las culturas son parte fundamental para poder entendernos entre cada artista y conectar para poder crear algo hermoso juntos, en mi caso la música. Aparte de ser artista me gusta los idiomas y aprenderlos se ha convertido en una pasión para mi, por eso he decidió llevar esta pasión a otro nivel.

Durante mis clases quiero ayudarte a aprender de una forma personalizada y dinámica mi lengua natal, que es el español latinoamericano.
Las clases están separadas por niveles (A0-B2), en donde aprenderás la gramática de la lengua pero también vocabulario y expresiones para usar en el día a día con otros hablantes de la lengua.
Mi idea es que cada alumno aprenda el idioma a su ritmo pero entendiendo y atreviéndose a hablarlo desde el primer día. Material de apoyo (libro, ejercicios, audios, etc) está incluido siempre.

Las clases pueden ser individuales o en grupos, tanto online como en persona (Bruselas, Bélgica).
Clases se darán en Ingles y español.

No dudes en contactarme si tienes alguna pregunta.
¡Espero verte pronto y comenzar a descubrir y aprender este hermoso idioma!

Saludos,
Maria.

Awni

4.75

(4)

French DELF & TCF Exam Preparation | Get Certified with Confidence

Are you preparing for the DELF or TCF French exam for studies, work, or immigration?
I offer professional, results-focused preparation to help you reach your target score with confidence.

🎯 What you will get:
✔ Preparation for DELF A1–C1 and TCF (all formats)
✔ Full training in the 4 official skills:

Listening

Reading

Writing

Speaking
✔ Mock exams with detailed feedback based on official criteria
✔ Exam strategies, time management & common pitfalls
✔ Vocabulary and grammar targeted to your exam level

👨‍🏫 About me:

Experienced French language instructor

Specialized in DELF & TCF exam preparation

Proven methods adapted to your level and goals

Clear explanations and confidence-building speaking practice

💻 Lesson format:
📍 Online
⏱ Flexible schedule
🌍 International students welcome

📩 Book your first lesson on Apprentus today and take the next step toward French certification!

SUMMARY DESCRIPTION (IN BRIEF):
➤ Objective
Take control of your communication and transform your public speaking into powerful tools of influence. Whether it's to persuade in public, negotiate, manage conflict, or capture attention, it's not just about self-confidence... but about precise techniques and measurable impact.

➤ What you will learn
-Perfect your rhetoric, wit and public speaking skills (voice, breath, diction, emotions, gaze, gestures, charisma).
️ -Develop clear, impactful communication adapted to each context (meeting, telephone, presentation, negotiation, interview).
- Decode and apply the techniques of great leaders: body language, storytelling, persuasion.
️ -Transform your emotions and hypersensitivity into communication assets.
-Managing delicate situations: conflicts, objections, unexpected questions, negotiations.
️ -Strengthen your leadership, image and charisma.

➤ Methodology
Each session is based on:
️ -Practical scenarios inspired by your real experiences.
️ -Simulations filmed, commented on and analyzed together to progress faster.
️ -Concrete tools (non-violent communication, NLP, emotional intelligence, persuasion techniques).
️ -A personalized approach tailored to your goals and obstacles.

➤ Result
️From 2 to 3 sessions (2025 study):
-️More confidence and ease in front of an audience.
-️A structured, impactful and memorable speech.
-️An increased ability to convince, persuade and inspire.
-️The pleasure of speaking... rather than apprehension.

➤ In short: Turn your words into a formidable asset. Go from stress to impact, from hesitation to charisma. Ready to take your communication to the next level?

DETAILED DESCRIPTION:
➤Take control of your communication and make a lasting impression!
Do you want to be more convincing in public? Manage your personal and professional interactions with ease? Transform your public speaking into real levers of influence and persuasion?
Whether it's for negotiating, arguing, improvising, managing conflicts or capturing attention, it's not just about self-confidence, but about techniques and impact.

➤Improve your public speaking skills, better manage your personal/professional communication and the resulting conflicts, master negotiation techniques (...): your communication goals may be diverse, and the aim of these sessions is precisely to support you in achieving them. So, how do you deliver a clear message, be impactful, stand out, and leave a lasting impression?

➤ Whether your objective is personal or professional, speaking is a predominantly physical activity, relying on a body, a voice, a breath, a rhythm (diction), an emotion and above all techniques, tools, a method, a know-how, reflecting the speaker's involvement in his speech.

➤ On the telephone, in a meeting, in front of a client, his family (...), relevant and successful speaking must always be effective and efficient, with clear, simple and impactful messages, creating a balance between the message received and message sent. Coherence between form and content. The important thing in communication is not the confidence we have in ourselves, but the appearance of confidence we exude. It’s also not about being structured or coherent but simply about appearing to be so. And to do this, there are targeted tools.

➤ So, how do you listen and be listened to, convince/persuade and be impactful, challenge and leave an impression, enhance your content, address your audience relevantly and optimize the quality & clarity of the exchange/message? It is precisely a question of going through, applying and deploying practical and effective techniques of oral presentation, simple intervention or 'one to one' exchange, aiming to challenge one's audience or interlocutor, taking care of both the content and the form. , all in a professional or personal setting. Here again, there is a range of precise verbal and non-verbal communication techniques which, once modernized and brought up to date, will be put to the service of your reality. Allowing you to move from fear to pleasure in front of the public.

➤ Thus, mastered, the practical method allows, through a set of simulations and scenarios based on your daily experience supporting pragmatic & concrete techniques, to improve self-confidence, self-assurance, ease by overcoming discomfort and controlling his emotion in public. But also to work on your leadership & charisma, in a context where empathy and emotional intelligence are at the service of communication.

➤ So, in this context, after having precisely defined your objective and reviewed the obstacles encountered, here are some examples of themes covered through concrete techniques and a targeted methodology:
✓Practical tools to perfect your rhetoric/repartee
✓Decode and use the practical communication tools of great leaders
✓Fundamentals (practices) of eloquence but also of oratorical art (intonation, gaze, gestures, elocution, range, emotions, pronunciation, development of one's own style of charisma, etc.) to ensure consistency between content and the form
✓Fundamentals of Body Language to support and not interfere with the speech while being convinced & convincing.
✓ Highlighting their speech & promoting their speaking to arouse interest, by building on their strengths.
✓Creation of a coherence between the message emitted & the message received in order to improve its speech and in fact, its professional/personal relations.
✓Management of Q&A sessions & external reactions during an intervention or an oral exchange.
✓Practical tools to put your interlocutor at ease and appear friendly/interested.
✓To succeed in a negotiation/mediation.
✓On the one hand, learning to say 'no' simply in three steps AND on the other hand, getting people to say 'yes'.
✓To turn sentences into positive AND constructive.
✓To manage conflicts (eg 'assertive' communication techniques, eg CNV techniques - Non Violent Communication).
✓To put NLP (neuro-linguistic programming) at the service of communication.
✓To adopt effective, simple, fair and engaging language.
✓To use sentences, turns of phrase & expressions allowing to be precise, simple, effective & challenging.
✓To manage your personal & professional relationships with, for example, the preparation of your ratings.
✓Make your hypersensitivity a strength to tame your abilities.
✓Listening proactively and expressing / conveying ideas / message clearly.
✓ Avoid letting your emotions show through and propose a constructive solution to problems, while drawing on your own relational skills.
✓Be better equipped to recognize and immediately remedy situations that weaken their authority and affect their ability to communicate effectively.
✓Enhance their potential for expression and creativity (often underestimated until now) and 'apparent' sociability
✓Develop not necessarily self-confidence, but the 'appearance' of self-confidence, refine one's listening to respond adequately, open up to the resources of the imagination, free oneself from the rational to then structure one's speech.
✓Relate their communication objectives (project, institution, values, ideas, demands, etc.) to the form of their expression.
✓Learn and put into practice persuasive communication techniques and better understand the perception that others have of oneself. In order to improve his skills of 'self-presentation' and conveyed image.
✓Practical techniques to foster the engagement of the other party.
✓Strengthen the structure of its communication and develop a convincing argument in order to sell its ideas and projects.
✓ Optimizing internal and external relationships are professional fundamentals, so the structure of meetings, dialogue within the company, and mastery of change communication are invaluable.

(...)

➤ In addition, you will leave with concrete and immediately useful tools, developed in the form of practical lightning modules: learning to say no, getting a delicate message across, selling an idea, expressing disagreement with an authority, getting a "yes" without upsetting someone, resisting the pressure of a too-quick "yes", calming someone who has taken your words badly (...).

➤ In short, public speaking skills are now an essential cross-functional skill for asserting oneself, informing, negotiating, and persuading. However, to master the keys to successful public communication, it is necessary to enhance the impact of one's own speeches: by structuring one's interventions and taking into account the circumstances and the audience's expectations; by making a lasting impression through storytelling; by integrating the psychological and emotional factors of effective oral communication; by incorporating emotions into the preparation of the message and arguments; by anticipating objections and delicate situations; by preparing and structuring an engaging and convincing presentation outline; by experimenting with the rules of improvisation; and by appropriately managing difficult situations (...).

➤ In short, each session combines techniques & practical exercises adapted to your everyday situations (filmed with your agreement in order to be reviewed, commented on, decoded together live, to have an external perspective and areas for improvement) , so that you will be able to apply them immediately, and from the first session.

➤Progress following these sessions is noticeable from 2 to 3 sessions (*study 2026).

➤ Make your words a formidable asset. Ready to take things to the next level?

➤ THE TRAINER - TEACHER CONSULTANT
A graduate of a prestigious French Grande École and an Ivy League university in the United States, he combines academic rigor with modern teaching methods. With over 18 years of experience in Europe and North America, he has taught at prestigious international institutions (both public and private), and regularly speaks in Switzerland, France, Belgium, Luxembourg, and Canada, as well as at various forums and conferences.

A recognized specialist, he offers personalized and accessible support (for lawyers, doctors, executives, business leaders, politicians, and more generally, any individual), based on active listening, a proven methodology, and tailored training. Whether through one-on-one sessions, workshops, or group training, his approach combines personalization, efficiency, and professionalism for rapid, visible results.

➤ LOCATIONS, TIMES

✓ Areas of intervention:
-Switzerland (Geneva, Lausanne, Fribourg, Zurich, Neuchâtel, Lugano, Basel, Bern, Lucerne)
-Belgium (Brussels, Antwerp, Charleroi, Liège)
-Luxembourg
-On request: France (Paris, Lyon) and Canada (Montreal)

✓ Currently: sessions are primarily conducted via videoconference – a format favored by almost all participants, as it combines the same high-quality interaction with great organizational flexibility. All content, notes, and recommendations are provided directly through the dedicated chat. Advantages: time savings (no travel), flexible scheduling, comfort, and eco-responsibility.

✓ Fees: reduced and stable fees, designed to remain affordable without compromising on quality.

✓ Languages: French / English.

✓ Results: noticeable progress from 2 sessions (2025 study).

✓ Special offers: gift vouchers available all year round – an original and useful way to please your loved ones.

✓ Schedules to be defined together, adjusting as best as possible to your constraints.

✓ 100% tailor-made program, adapted to each need.

✓ Why choose this training?
-Because you benefit from international expertise at the service of your objectives.
-Because each session is personalized and you will leave with concrete tools.
-Because the approach is not theoretical: it is lively, interactive and results-oriented.
-Because you benefit from a motivating, supportive and stimulating environment, which promotes confidence and rapid progress.
-Because in just a few sessions, you will already notice a tangible difference.

Naoufal

4.75

(4)

This class focuses on developing English language proficiency and building effective communication skills. Students will develop their reading, writing, speaking, listening, and critical thinking abilities through interactive and discussion-based activities, and practical exercises. Lessons are tailored to individual needs and goals, whether academic support, exam preparation, or improving overall fluency and confidence in English.

Joey

4.75

(4)

I am a native English speaker with 14 years of teaching experience

I offer Individual classes for young people and adults who need to improve their English for a wide variety of reasons, including for work, school, university and travel.

I take a very hands on and practical approach. I foster a customised, student-centred learning experience with communication at its heart.

Ecole

4.75

(4)

✅Practical sessions aimed at providing you with tools, techniques, methods and strategies to better formulate your messages, choose the right words and arguments, and more effectively obtain what you want, by understanding the psychology of your interlocutors and the mechanisms of human communication.

You're constantly negotiating—at work, with your family, in your relationships. The difference between reaching an agreement and remaining dissatisfied often lies in how things are said, the timing, and the other person's understanding. The goal is to learn to decode your interlocutors (their motivations, resistance, and ways of operating) and adapt your verbal and non-verbal communication to be better understood, without confrontation or power struggles, with finesse and efficiency, until these reflexes become second nature.

The approach integrates the analysis of behaviors, modes of expression, and verbal and non-verbal signals (semiotics, relational dynamics, profiles, and human reactions) to identify expectations, obstacles, and motivations. This allows for precise adjustment of communication and maximizes the impact of each interaction, whether in a professional or personal context.

Rather than generic techniques, it is about understanding the real functioning of the human being and adapting one's discourse to the person in front of: capturing attention, arousing curiosity, reducing resistance and triggering action.

Objective: to concretely increase your chances of obtaining the desired result, with efficiency, finesse and respect for others.

✅ THE TRAINER - TEACHER CONSULTANT
A graduate of a prestigious French Grande École and an Ivy League university in the United States, he combines academic rigor with modern teaching methods. With over 18 years of experience in Europe and North America, he has taught at prestigious international institutions (both public and private), and regularly speaks in Switzerland, France, Belgium, Luxembourg, and Canada, as well as at various forums and conferences.

A recognized specialist, he offers personalized and accessible support based on active listening, a proven methodology, and tailored teaching methods. Whether through one-on-one sessions, workshops, or group training, his approach combines customization, efficiency, and professionalism for rapid, visible results.

✅ LOCATIONS: Switzerland (Geneva, Lausanne, Fribourg, Zurich, Neuchâtel, Lugano, Basel, Bern, Lucerne), Belgium (Brussels, Antwerp, Charleroi, Liège), Luxembourg. On request: France (Paris, Lyon) and Canada (Montreal).

Currently, we primarily use videoconferencing, a highly popular format: it offers the same quality as in-person meetings, flexible organization, time savings, flexibility, comfort, and an eco-friendly approach. Content, notes, and recommendations are shared directly via a dedicated chat.

➤ Languages: French and English.
➤ Reduced and stable fees, accessible without compromising on quality.
➤ Gift vouchers available all year round.
➤ Schedules defined together according to your constraints.
➤ 100% tailor-made program, adapted to each need.
➤ Noticeable progress from 2 sessions (2026 study).

✅ Why choose this training?
-International expertise at the service of your objectives.
-Personalized sessions with concrete tools.
-A lively, interactive and results-oriented approach.
-A motivating and supportive environment, fostering confidence and rapid progress.
-Tangible results in just a few sessions.

Nagai

4.75

(4)

Specialized course to pass the JLPT exam (N5–N1).
I offer structured lessons covering grammar, kanji, vocabulary, listening comprehension, as well as practice exams to assess your level and progress effectively.

For those who prefer practical communication, I also offer courses focused solely on conversation, tailored to your level.
You can choose a course focused on everyday conversation, Japanese for travel, or natural language practice.

This program is perfectly suited:

To students preparing for the JLPT N5–N1

For those who want practice tests and clear tracking of their progress

For learners who prefer conversation-based learning

For beginners and advanced students alike, looking for motivating and structured courses.

The lessons are designed to be attractive and motivating, with themes that interest students: manga, Japanese culture, daily life and real communication.
Let's learn Japanese together in a pleasant and encouraging environment.

Perfect for absolute beginners.
You will learn basic grammar, essential vocabulary, syllabaries and simple kanji.
The lessons focus on everyday expressions and small talk.
Practice exams are included to familiarize you with the JLPT format.

JLPT N4 – Elementary Level
Ideal for those who already know the basics of Japanese.
We study the essential structures, everyday vocabulary and 300–400 kanji.
Oral and written comprehension is reinforced through short dialogues.
Practice tests allow you to track your progress.

JLPT N3 – Intermediate Level
A level that bridges the gap between the basics and advanced Japanese.
You will learn more complex grammar, longer texts, and realistic audio.
The courses include structured explanations, targeted exercises and comprehensive practice exams.
Perfect for communicating naturally and passing the intermediate JLPT.

JLPT N2 – Upper Intermediate Level
Designed for those aiming for professional or academic Japanese.
Advanced grammar, long texts, fast listening and rich vocabulary.
We use authentic materials: news, articles, real conversations.
The practice exams closely replicate the JLPT.

JLPT N1 – Advanced Level
Specialized course for the highest level of the JLPT.
You will work on complex grammar, advanced vocabulary and demanding texts.
Listening comprehension includes audios at natural speed.
The practice exams and detailed feedback will help you achieve mastery of Japanese.

Michele

4.75

(4)

I am a native Italian speaker currently living in Brussels and pursuing a PhD at the Université libre de Bruxelles (ULB).

I offer personalized Italian lessons for beginners, intermediate and advanced students.

The lessons can focus on:

• Everyday conversation
• Grammar and vocabulary
• Pronunciation
• Italian for travel or work
• Exam preparation
• Italian culture and practical communication

I adapt each lesson to the student’s level, goals and learning style. My approach is practical and interactive, with a strong focus on helping students communicate confidently in real-life situations.

Lessons are available online or in person in Brussels.

I can teach Italian through English.

Siva

4.75

(4)

English is Easy - thats my motto!

I teach you to love the language and use it effectively to express your thoughts feelings and ideas.

Whether you are a student or a professional appreciation of the language is key to communication :-)

I teach through activities to ensure retention of grammar and vocabulary concepts

Once you join my lesson I promise you will come back for more!